Jungle-Harvest

Right of withdrawal.

Withdraw simply by email

You may withdraw from your purchase within fourteen days without giving a reason. This period begins on the day you, or a person designated by you other than the carrier, receive the goods. If goods from one order are delivered separately, the period begins when the last item is received.

A simple email to support@jungle-harvest.com is sufficient. Please make sure to include your invoice number or order number and tell us which products you wish to return. No special form is required. To meet the deadline, send your email before the fourteen-day period ends.

How your return works

We will reply by email with the return address and the steps to follow. Send the products to the return address we provide. Please send them back within fourteen days of notifying us of your withdrawal; sending them before the deadline is sufficient.

Products must be unopened and in their original sealed product packaging. Pack them carefully for the return journey so that they arrive undamaged.

Handling fee and shipping costs

To cover warehouse processing costs, we charge a one-time handling fee of €4.97 per return. This is deducted from the value of the goods being refunded.

Shipping costs are not refunded. This applies to the shipping costs of your original order. You also pay the cost of return shipping.

Refund

We will refund the purchase price of the returned, unopened products, less the handling fee stated above. We will use the same payment method as for your original payment, unless we expressly agree otherwise.

The refund will be made within fourteen days of receiving your withdrawal notice. We may withhold it until we receive the goods or you provide proof that you have returned them, whichever happens first.

Optional email template

Subject: Withdrawal – invoice number or order number [number]

Hello Jungle-Harvest,
I hereby withdraw from my purchase of the following products: [products].
My invoice number or order number is: [number].
I received the goods on [date].
Please send me the return address and instructions for the return.
Name: [name]

Contracting party: GFY BABILON LLP, 44322 Yale Rd, Unit 3B #182, Chilliwack, BC V2R 4H1, Canada. For withdrawal requests, contact support@jungle-harvest.com.